Privacy Policy
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1. Information We Collect
We may collect the following personal information:
- Full name
- Billing and shipping address
- Email address
- Telephone number (where provided)
- Payment information (processed securely through our payment providers)
- Order history
- IP address
- Browser and device information
- Website usage data collected through cookies and similar technologies
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders;
- Deliver products and provide customer support;
- Process payments securely;
- Send order confirmations and shipping updates;
- Respond to enquiries and customer service requests;
- Improve our website, products and services;
- Prevent fraud and protect our business;
- Comply with legal and tax obligations.
We only process your personal information where permitted under applicable data protection laws.
3. Payment Information
All payments are processed securely through trusted third-party payment providers.
Bonvieve does not store or have direct access to your payment card details.
4. Cookies
Bonvieve uses cookies and similar technologies to:
- Ensure the website functions properly;
- Remember your preferences;
- Analyse website traffic and performance;
- Improve your shopping experience.
You may disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.
5. Sharing Your Information
Bonvieve only shares personal information where necessary to operate the business.
Your information may be shared with:
- Shopify and integrated applications;
- Payment service providers;
- Shipping and logistics partners;
- Website hosting providers;
- Government authorities where required by law.
Bonvieve will never sell, rent or trade your personal information to third parties.
6. Data Retention
We retain your personal information only for as long as necessary to:
- Process your orders;
- Provide customer support;
- Comply with legal obligations;
- Resolve disputes;
- Enforce our agreements.
7. Your Rights
Where applicable under the General Data Protection Regulation (GDPR), you have the right to:
- Request access to your personal information;
- Correct inaccurate or incomplete data;
- Request deletion of your personal data;
- Restrict or object to certain processing activities;
- Request a copy of your personal data (data portability);
- Withdraw your consent where processing is based on consent.
To exercise any of these rights, please contact us at:
