Refund Policy

At Bonvieve, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the policy below.

30-Day Return Policy

You may request a return within 30 calendar days of receiving your order.

To be eligible for a return, the product must:

• Be unused, unworn and unwashed;
• Be returned in its original condition;
• Include all original tags, labels and packaging where reasonably possible;
• Be accompanied by proof of purchase or the original order confirmation.

Bonvieve reserves the right to refuse any return that does not meet these eligibility requirements.

Non-Returnable Items

For hygiene, health and safety reasons, the following items cannot be returned once opened, used or where the hygiene seal has been removed, except where required by applicable law:

• Personalised or custom-made products;
• Women's care and intimate care products;
• Cosmetic, skincare and beauty products with broken hygiene seals;
• Gift cards;
• Any product that is not suitable for return due to health protection or hygiene reasons after opening.

Return Process

To initiate a return, please contact us at:

bonvive@infobonvieve.com

Please include:

• Your order number;
• The reason for your return;
• Photos if the item is damaged or incorrect.

Once your request has been approved, you will receive return instructions.

Return Shipping Costs

Unless the return is due to our error or a defective product, the Consumer is responsible for the cost of returning the item.

We recommend using a tracked shipping service, as Bonvieve cannot be held responsible for returns lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to the original payment method within 14 calendar days.

Original shipping costs are non-refundable unless otherwise required by applicable law or where the return is the result of our error.

Damaged or Incorrect Items

If you receive a damaged, defective or incorrect product, please contact us within 14 calendar days of delivery at bonvive@infobonvieve.com.

We will work with you to resolve the issue as quickly as possible by offering a replacement, repair or refund where appropriate.

• Sale or clearance items (if applicable)

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the issue

• Clear photos of the item received

We will review your request and offer an appropriate solution, which may include a replacement, store credit, or full refund.

How to Request a Return

Please contact our support team before returning any item.

Email: bonvive@infobonvive.com

Include the following information in your message:

• Full name

• Order number

• Email address used for the purchase

• Reason for the return

Our customer support team will provide the appropriate return instructions and return address if applicable.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The item arrived damaged

• The wrong item was received

• The product is defective

We strongly recommend using a tracked shipping method for all returns.

Refund Process

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

• Refunds will be processed within 5 business days

• Refunds will be issued to the original payment method used during checkout

Please note that shipping costs are non-refundable unless otherwise required by law.

Order Cancellations

Orders may only be cancelled within 12 hours after purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Information

For any questions regarding returns or refunds, please contact us at:

bonvive@infobonvive.com

We are committed to providing a fair and transparent shopping experience for all customers.