Returns & Refund Policy

At Bonvieve , customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • The item must be unused, unworn, and in its original condition

  • The item must be returned in the original packaging

  • Proof of purchase or order confirmation must be provided

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Personalized or custom-made products

  • Intimate or hygiene-related goods

  • Gift cards

  • Sale or clearance items (if applicable)

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number

  • A description of the issue

  • Clear photos of the item received

We will review your request and offer an appropriate solution, which may include a replacement, store credit, or full refund.

How to Request a Return

Please contact our support team before returning any item.

Email: bonvive@infobonvive.com

Include the following information in your message:

  • Full name

  • Order number

  • Email address used for the purchase

  • Reason for the return

Our customer support team will provide the appropriate return instructions and return address if applicable.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged

  • The wrong item was received

  • The product is defective

We strongly recommend using a tracked shipping method for all returns.

Refund Process

Once your return has been received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be processed within 5 business days

  • Refunds will be issued to the original payment method used during checkout

Please note that shipping costs are non-refundable unless otherwise required by law.

Order Cancellations

Orders may only be cancelled within 12 hours after purchase. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact Information

For any questions regarding returns or refunds, please contact us at:

bonvive@infobonvive.com

We are committed to providing a fair and transparent shopping experience for all customers.