FAQ
Orders & Delivery
When can I expect my order?
Our estimated delivery time is 5–10 business days, depending on your location.
To offer competitive prices and free shipping, we work with trusted international fulfilment partners who ship products directly to you. This allows us to reduce unnecessary storage and handling costs while maintaining high product quality.
My order hasn't arrived yet. What should I do?
Most orders are delivered within the estimated delivery time. However, occasional delays may occur due to customs clearance, weather conditions or the shipping carrier.
You can track your shipment at any time using our Track & Trace page:
If your order has not arrived 3 business days after the estimated delivery date, please contact our customer support team and we will gladly assist you.
I'm missing one or more items from my order.
Don't worry.
Some products may be shipped separately from different fulfilment centres to ensure the fastest possible delivery.
If part of your order is missing, it will usually arrive within 2–5 additional business days.
Do you charge shipping fees?
No.
We offer FREE worldwide shipping on all orders.
No minimum purchase is required.
Returns & Refunds
Can I return my order?
Yes.
We offer a 30-Day Return Policy.
You may return eligible products within 30 calendar days after receiving your order.
Please refer to our Refund Policy for complete return conditions.
How do I return a product?
To request a return, please contact us first via:
Once your return request has been approved, you will receive detailed return instructions.
Returned products must:
- Be unused and unworn;
- Be returned in their original condition;
- Include all original labels and tags;
- Be returned, where reasonably possible, in their original packaging.
For your protection, all returns should be sent using a tracked shipping service.
The customer remains responsible for the returned parcel until it has been successfully delivered.
When will I receive my refund?
Once your returned product has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method within 14 calendar days.
How can I track my order?
You can track your order here:
Simply enter your order number and email address to view the latest shipping updates.
Why isn't my tracking information updating?
Tracking information usually becomes available within 24–72 hours after your order has been shipped.
If your tracking information has not updated after several days, please contact our customer support team and we will be happy to assist you.
